PinStars Casino
/
Responsible Gambling

Responsible Gambling Policy

Overview

At PinStars.ca, we are committed to responsible gaming and ensuring a safe and fair gambling environment. We recognize that while gambling is a form of entertainment, it can also lead to financial and emotional distress for some individuals. Our policies and tools are designed to help you stay in control of your gaming habits.

We are licensed and regulated by the Curacao Gaming Control Board (License No. OGL/2024/580/0570) and adhere to strict industry standards to promote fair play, player protection, and responsible gambling practices.

Principles of Responsible Gambling

To keep your gambling experience fun and safe, we encourage you to follow these principles:

  • Gamble for entertainment, not as a way to make money.
  • Understand how games work and their odds before playing.
  • Set a budget and stick to it. Never gamble with money you can’t afford to lose.
  • Avoid chasing losses. Playing more to recover lost money often leads to bigger losses.
  • Take regular breaks and balance gambling with other leisure activities.
  • Set time limits for your gaming sessions to maintain control.

If you feel that gambling is negatively affecting your personal, financial, or social life, we strongly encourage you to seek support.

Signs of Problem Gambling

You may be developing a gambling problem if you:

  • Spend more time or money gambling than intended.
  • Neglect work, school, or social obligations due to gambling.
  • Feel anxious, guilty, or stressed about your gambling habits.
  • Hide or lie about your gambling activities.
  • Borrow money to gamble or pay off gambling debts.
  • Believe that winning a jackpot will solve your financial problems.

If any of these signs apply to you, consider using our responsible gaming tools or seeking professional help.

Player Protection Tools

We offer various tools to help you manage your gambling responsibly. You can enable these features through your account settings or by contacting our Support Team.

Self-Imposed Limits

You can set limits on:

  • Deposits: Restrict how much you can deposit within a set timeframe.
  • Losses: Cap your losses to stay within a budget.
  • Bets: Control the maximum stake per game session.
  • Session Time: Set a duration limit for how long you play.

Once activated, stricter limits take effect immediately, while requests to increase limits require a 7-day cooling-off period before implementation.

Cool-Off Period

If you need a temporary break, you can suspend your account for a chosen period. During this time, you will be unable to log in, but your balance and any active wagers will remain. Once the cool-off period expires, you can resume playing.

Account Closure

You can request to close your account at any time. A closed account can be reopened upon request, but if you feel at risk of developing a gambling problem, we recommend self-exclusion instead.

Self-Exclusion

Self-exclusion allows you to block access to your account for a minimum of 6 months up to 5 years. This is a strict measure that cannot be reversed until the exclusion period ends.

  • During self-exclusion, you cannot create a new account. Any attempt to do so violates our Terms of Service and may lead to a permanent ban.
  • If you request to revoke your self-exclusion early, an internal review will be conducted. If approved, your account will remain closed for at least 24 hours before reopening.

For assistance with self-exclusion, contact our Support Team.

Underage Gambling Prevention

It is illegal for individuals under 19 to gamble on our platform. We take extensive measures to verify player age and prevent minors from accessing our services. However, parents and guardians also play a crucial role in monitoring internet usage to prevent underage gambling.

To help prevent minors from gambling:

  • Always log out after playing.
  • Do not use auto-fill for login details.
  • Keep passwords and payment details secure.
  • Use parental control tools such as:

If you suspect that a minor has accessed our platform, please contact us immediately.

External Support & Resources

If you or someone you know is struggling with gambling, professional organizations offer free and confidential support:

  • Gambling Therapy – Global support services for problem gamblers.
  • Gamblers Anonymous – A support network for individuals recovering from gambling addiction.
  • GamCare – A UK-based helpline and support provider for problem gamblers and their families.
  • BetFilter / GamBlock – Third-party software that blocks access to gambling websites.

We strongly encourage players facing difficulties to seek professional help and use self-exclusion tools for added protection.

Need Help? Contact Us

Our Support Team is available 24/7 via email to assist you with responsible gaming tools, account restrictions, and self-exclusion requests. There are no fees for using these services.

Responsible gambling is a shared responsibility. We are committed to providing a safe environment where players can enjoy gaming responsibly. If you need assistance, reach out today.